Airline Integrations & Partner Success Manager

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as Booking.com , Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION , a risk management solution, Sweden’s leading flight comparison site Flygresor.se , Tripstack , our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix , the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay. The Role We’re looking for a proactive, relationship-driven Airline Integrations & Partner Success Manager (CS) to join our team and help strengthen key business relationships with strategic partners, including airlines and travel technology providers. You will play a critical role in connecting Customer Service operations with external partners by managing integration projects, supporting strategic collaborations, and driving continuous operational improvements. This is a high-visibility role that combines strategy and execution. You will work cross-functionally with internal teams and external partners to align business goals, improve operational efficiency, and deliver value to both customers and the business. The role also includes leading and developing a team, providing guidance, setting priorities, and fostering strong collaboration and performance across the function. The ideal candidate is a strong relationship builder with experience managing complex partnerships, leading cross-functional initiatives, and driving operational excellence in a fast-paced environment. A successful Airline Integrations & Partner Success Manager (CS) acts in alignment with company strategy and values, ensuring effective communication and collaboration across teams and stakeholders. This position reports to the Associate Director – CS Strategic Partnerships and is based in Athens. Responsibilities: Operational Excellence & Partner Management: Serve as the Customer Service representative for establishing and maintaining strategic partnerships with airlines and travel technology partners. Act as the primary Customer Service stakeholder for API and system integrations, ensuring alignment between operational, technical, and business teams throughout all project phases. Drive cross-functional collaboration with commercial, sales, and operational teams to support integration planning, prioritization, and scalable solutions. Support a positive company image through the timely resolution of partner issues and escalations. Lead initiatives to improve post-launch operational performance, automation, and service quality, driving measurable business impact and KPI improvements. Handle internal and external escalations, complaints, and operational inquiries related to partner integrations, ensuring timely and accurate resolution. Represent Customer Service in meetings with external partners, preparing presentations, operational updates, and performance reviews as needed. Drive continuous improvement initiatives focused on scalability, operational efficiency, and customer experience. Build and maintain strong long-term relationships with strategic external stakeholders and identify opportunities for collaboration and optimization. Leadership & People Management Provide clear performance expectations, priorities, and development goals for direct reports. Mentor, coach, and support Managers and Specialists to maximize performance and encourage professional growth. Support the team in executing daily operations and performance-driven initiatives. Conduct regular performance reviews and provide ongoing feedback and development support. Or