Business Analyst (Client Engagement)

<p><strong>Securitas Group</strong></p><p>Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services.</p><p>With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets.</p><p><strong>Securitas IT</strong></p><p><span>Securitas is organized in a global IT function as well as four operational divisions each with its own IT/IS organization. Securitas is launching a new strategy in 2026 extending to 2030 with high focus on digitalization, data quality, enhanced solutions for clients and improving internal ways of working through automation and AI capabilities.</span></p><hr><p><strong>About the role</strong></p><p><span>The Client Engagement IT capabilities resides in the global IT function and the platform consists of three main areas: </span></p><ul><li><p><span>The Client Excellence Platform (CEP), which is the central customer relationship management solution based on MS Dynamics, </span></p></li><li><p><span>The Public Web which encompasses Securitas global and country websites and underlying technologies and the DXP (Digital Experience Platform) which includes sales lead and marketing automation tools.</span></p></li></ul><p><span>The proximity of our IT services to businesses in the countries is a key factor in success for Securitas. In this context we are recruiting a Business Analyst for the Client Engagement platform.</span></p><p><span>You will report to the Client Engagement director who is responsible for the Client Engagement global platforms and capabilities from an IT perspective.</span></p><hr><p><strong>Responsibilities</strong></p><p></p><p><span><strong>Business Analyst</strong></span></p><ul><li><p><span>Define, interpret, translate, analyze, and document business requirements into technical specifications ready for prioritization, commitment, and implementation.</span></p></li><li><p><span>Manage requirement proposals and mediate information from both IT and Business including documentation of flowcharts and processes using relevant tools.</span></p></li><li><p><span>Facilitate the process of prioritization and decision making.</span></p></li><li><p><span>Support business in demand and development to realize business value.</span></p></li><li><p><span>Support project managers in creating business cases by ensuring all high-level requirements are well defined.</span></p></li><li><p><span>Identify involved business and IT stakeholders to get valid input and validate business needs.</span></p></li></ul><p></p><p><span><strong>Development/Solution</strong></span></p><ul><li><p><span>Provide technical understanding of the service for business users.</span></p></li><li><p><span>Design user experience and/or build test cases for non-standard solutions.</span></p></li><li><p><span>Support the demand for Service-related items in the service catalogues.</span></p></li></ul><p></p><p><span><strong>Job specific tasks</strong></span></p><ul><li><p><span>Support the business in interpretation of business demand and converting these into IT requirements with supporting processes for implementation in the defined IT services for the business.</span></p></li><li><p><span>Develop and maintain IT services and relevant tools to realize business benefit and service continuity over time.</span></p></li><li><p><span>Guide the business towards use of defined IT services and architecture to promote re-use of existing services and adherence to long term IT architecture and roadmap.</span></p></li><li><p><span>Acting as pre-project manager and support in idea and pre-study phases of projects to support business needs and project initiation.</span></p></li><li><p><span>Work in close cooperation with project managers over the entire project delivery lifecycle to ensure solutions are delivered according to business needs and are taken into use after project completion.</span></p></li></ul><p></p><p><span><strong>Key deliverables</strong></span></p><ul><li><p><span>Well defined business requirements ready for implementationServices delivered in alignment with business and enterprise architecture.</span></p></li><li><p><span> Support people in the business regarding development initiatives to realize business benefits and us