Business Intelligence Manager

Company Description Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown! The Consumer Relationship Centre is at the heart of our strategy to engage with our players. The CRC provides our consumers with an awesome experience with each individual contact and drives the consumer-focused agenda to every level of the organisation. Job Description We’re looking for a strategic and results-oriented Business Intelligence Manager to lead insights and decision support within our CRC (Customer Relationship Center) Analytics team. This role is ideal for someone with a strong background in data analysis, business intelligence, and stakeholder management—who is confident using data to influence outcomes. As the Business Intelligence Manager, you will lead initiatives to understand how player support experiences impact broader player behaviors such as game engagement, retention, and purchasing. You’ll translate complex data into actionable insights using tools like SQL (Data warehouse like Snowflake/ Databricks) and business intelligence platforms, while guiding a team of analysts and working closely with cross-functional stakeholders. Key Responsibilities Improve Reporting Infrastructure: Enhance and standardize dashboards and reports using Power BI to ensure clarity, accessibility, and relevance. Lead Data-Driven Insight Generation: Use advanced querying, dashboards, and reporting to uncover trends and inform decision-making around player support and customer experience. Stakeholder Collaboration: Partner with business, operations, and leadership teams to align analytics initiatives with organizational priorities and to guide decision-making through data. Team Leadership & Mentoring: Support a team of analysts, encouraging development, fostering best practices, and aligning analytics output to business impact. Ensure Data Quality & Accessibility: Work with data engineering and operations teams to maintain data accuracy, documentation, and governance standards. Champion Data Literacy: Help stakeholders interpret results, understand key metrics, and make confident, data-informed decisions. Qualifications We’re looking for a strategic and results-oriented Business Intelligence Manager to lead insights and decision support within our CRC (Customer Relationship Center) Analytics team. This role is ideal for someone with a strong background in data analysis, business intelligence, and stakeholder management—who is confident using data to influence outcomes. As the Business Intelligence Manager, you will lead initiatives to understand how player support experiences impact broader player behaviors such as game engagement, retention, and purchasing. You’ll translate complex data into actionable insights using tools like SQL (Data warehouse like Snowflake/ Databricks) and business intelligence platforms, while guiding a team of analysts and working closely with cross-functional stakeholders. Key Responsibilities Improve Reporting Infrastructure: Enhance and standardize dashboards and reports using Power BI to ensure clarity, accessibility, and relevance. Lead Data-Driven Insight Generation: Use advanced querying, dashboards, and reporting to uncover trends and inform decision-making around player support and customer experience. Stakeholder Collaboration: Partner with business, operations, and leadership teams to align analytics initiatives with organizational priorities and to guide decision-making through data. Team Leadership & Mentoring: Support a team of analysts, encouraging development, fostering best practices, and aligning analytics output to business impact. Ensure Data Quality & Accessibility: Work with data engineering and operations teams to maintain data accuracy, documentation, and governance standards. Champion Data Literacy: Help stakeholders interpret results, understand key metrics, and make confident, data-informed decisions. Additional Information Benefits With Ubisoft CRC, you will receive a competitive salary along with: Personal performance bonus Private Health Insurance (including eye care and dental) Life Assurance Long Term Disability Insurance Pension Significant discount on the world’s best video games Access to Ubisoft's back catalogue on PC 25 days of holiday Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community. Contract: PermanentWork flexibility: Office-based