Business Transformation Project Manager

PROJECT MANAGER, TRAINING TRANSFORMATION INITIATIVES Location: Guatemala / El Salvador Work style: WFH Modality: Full-time WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. ABOUT THE ROLE The Project Manager, Training Transformation Initiatives, is responsible for leading and delivering high-impact transformation projects within the training operations space. This role drives discovery, process improvement, technology adoption, and operational efficiency across training delivery. The position requires close collaboration with cross-functional teams to identify inefficiencies, reduce costs, standardize processes, and improve gross margin — while ensuring successful launches for new clients and new location openings. KEY RESPONSIBILITIES: 1. DISCOVERY & OPERATIONAL ANALYSIS - Conduct structured discovery projects to assess the current state of training operations - Identify and document inefficiencies, bottlenecks, and gaps across training delivery workflows - Perform time-and-motion studies and data analysis to uncover time savings and cost reduction opportunities - Benchmark training processes to support standardization across locations and accounts - Deliver actionable findings and prioritized recommendations to leadership 2. PROCESS IMPROVEMENT & STANDARDIZATION - Design and implement improved training processes that reduce waste and increase throughput - Develop standard operating procedures (SOPs) and playbooks for training operations - Drive initiatives that directly improve gross margin through cost efficiency and scalability - Collaborate with Training, Operations, and Finance teams to align process changes with business targets 3. TECHNOLOGY IMPLEMENTATION - Identify and implement technology solutions that improve the delivery of training results - Lead end-to-end deployment of tools and platforms within the training environment - Coordinate with IT and vendors to ensure seamless integrations - Monitor the adoption and effectiveness of newly implemented solutions post-launch 4. CHANGE MANAGEMENT - Develop and execute change management plans for training transformation deployments - Engage stakeholders at all levels to build buy-in and reduce resistance to change - Create communication plans, training materials, and enablement resources to support transitions - Measure and report on change adoption to ensure sustainable impact 5. NEW CLIENT LAUNCHES & LOCATION OPENINGS - Lead end-to-end project management for new client onboarding within the training space - Oversee the operational readiness and successful launch of training delivery at new locations - Define and execute launch checklists, timelines, and risk mitigation plans - Coordinate cross-functional resources to ensure smooth and on-time go-lives 6. STAKEHOLDER MANAGEMENT & REPORTING - Facilitate regular project status meetings with internal and external stakeholders - Provide timely, clear updates to RVPs and senior leadership on initiative progress - Coordinate with client teams for requirements, customization needs, and feedback - Work closely with Training, Operations, IT, and Finance teams throughout initiative lifecycles 7. RISK, ISSUE & PERFORMANCE MANAGEMENT - Proactively identify, log, and manage risks and issues across active initiatives - Develop mitigation strategies and escalate blockers as needed - Maintain project health dashboards targeting Green status across all workstreams - Track and report KPIs, including efficiency gains, cost savings, time reductions, and margin impact REQUIRED EXPERIENCE: - 5+ years of project management, operations management, or related leadership experience - 2025 PPR Achieving or above - Demonstrated experience in process improvement, operational transformation, or training operations - Strong analytical skills with the ability to identify root causes and quantify operational inefficiencies - Proven track record of managing end-to-end project delivery, including new launches and rollouts - Experience implementing technology solutions in an operational environment - Skilled in change management and stakeholder engagement at multiple organizational levels - Strong communication skills, both written and verbal - PMP certification preferred - Familiarity with Agile methodologies and project management tools (e.g., Smartsheet, Jira, MS Project) KEY SUCCESS METRICS - Measurable time savings and cost reductions achieved through discovery and improvement initiatives - Gross margin improvement from implemented process and operational changes - On-time delivery of project milestones across all active initiatives - Successful launches for new clients and new location openings (on time, within scope) - Maintenance of project health metrics (targeting Green status) - Adoption rates for new technology and process deployments - Stakeholder satisfaction scores across clients, internal teams, and leadership - Volume and quality of standardized processes and SOPs delivered