Commercial Operations Manager

<h1><span><strong id="docs-internal-guid-f23bb216-7fff-bb12-e3f7-39bebe33c03e">We are Bambuser, and we're reshaping commerce.</strong></span></h1><p><span>Video has quickly become one of the most powerful ways for brands to engage, inspire and convert consumers.</span></p><p><span>At Bambuser, we're helping some of the world's most recognized brands transform how they sell online through live shopping, shoppable video and interactive commerce experiences. Brands like LVMH, Audi, Sephora, Decathlon and Sonos use our platform to create richer, more engaging customer experiences.</span></p><p><span>But building great products is only part of the equation.</span></p><p><span>Behind every customer relationship is a complex journey involving contracts, procurement processes, subscriptions, billing, renewals and commercial operations. As we grow, ensuring those journeys run smoothly becomes increasingly important.</span></p><p><span>That's where you come in.</span></p><hr><h2><span><strong id="docs-internal-guid-f23bb216-7fff-bb12-e3f7-39bebe33c03e">About the role</strong></span></h2><h4><span><strong id="docs-internal-guid-f23bb216-7fff-bb12-e3f7-39bebe33c03e">The Challenge</strong></span></h4><p><span>At Bambuser, closing a deal is only the beginning.</span></p><p><span>Our customers are global brands with complex procurement requirements, contract negotiations, subscription agreements and billing processes. Turning a signed agreement into successful revenue realization requires coordination across Sales, Customer Success, Finance and the customer themselves.</span></p><p><span>Over the last five years, we've built a strong Quote-to-Cash foundation. Now we're looking for someone to take ownership of it, improve it and help shape what comes next.</span></p><p><span>You'll inherit processes that work. Your challenge is to make them more scalable, more efficient and better connected through systems, automation and operational excellence.</span></p><p><span>You'll also sit closer than almost anyone to the realities of our customers. You'll see where deals slow down, where procurement becomes a blocker, where customers challenge value, and where operational friction impacts revenue.</span></p><p><span>If you enjoy bringing order to complexity, solving commercial problems and improving how businesses operate, you'll thrive in this role.</span><strong id="docs-internal-guid-f23bb216-7fff-bb12-e3f7-39bebe33c03e"><br></strong></p><h2><span><strong id="docs-internal-guid-f23bb216-7fff-bb12-e3f7-39bebe33c03e">About the Team</strong></span></h2><p><span>This role sits in Sales, Customer Success and Finance.</span></p><p><span>You'll partner with commercial teams to support customer agreements, renewals, procurement processes and operational challenges. You'll also work alongside Finance to ensure revenue moves smoothly from contract signature through billing and collection.</span></p><p><span>As Bambuser continues investing in automation and AI, you'll collaborate with our Operations Architect and leadership team to identify where technology can create real leverage, so our people spend more time on the work that makes them exceptional.</span></p><p><span>This role offers a unique opportunity to influence how revenue operations evolves at Bambuser and how our commercial teams scale in the years ahead.</span></p><hr><h3><span><strong id="docs-internal-guid-f23bb216-7fff-bb12-e3f7-39bebe33c03e">What You'll Own</strong></span></h3><p></p><h4><span><strong id="docs-internal-guid-f23bb216-7fff-bb12-e3f7-39bebe33c03e">Commercial & Quote-to-Cash Operations</strong></span></h4><ul><li><p><span>Own the operational journey from signed agreement to billing handover.</span></p></li><li><p><span>Manage contracts, renewals, amendments and subscription changes.</span></p></li><li><p><span>Support contract negotiations and redlining processes.</span></p></li><li><p><span>Coordinate customer procurement and purchase order requirements.</span></p></li><li><p><span>Ensure billing readiness and commercial accuracy.</span></p></li><li><p><span>Resolve customer-facing operational, contractual and billing-related queries.</span></p></li><li><p><span>Partner with Sales, Customer Success and Finance to keep revenue moving efficiently.</span></p></li></ul><h4><span><strong id="docs-internal-guid-f23bb216-7fff-bb12-e3f7-39bebe33c03e">Salesforce & Revenue Systems</strong></span></h4><ul><li><p><span>Own Salesforce as the commercial source of truth.</span></p></li><li><p><span>Drive CRM adoption, data quality and process governance.</span></p></li><li><p><span>Build reporting, visibility and workflows that help teams make better decisions.</span></p></li><li><p><span>Ensure our systems scale with the business.</span></p></li></ul>