Customer Excellence Senior Analyst - Bogotá (Bilingual Experience)

We are looking for a person who has Required 2 to 3 years of experience in customer service or operations roles, ideally in high-volume or fast-paced environments. Bilingual proficiency in Spanish plus at least one of the following languages: English, Portuguese, German, Italian or French— written and spoken. Language skills will be evaluated during the hiring process. Strong analytical and data-driven mindset, with the ability to read metrics, spot patterns, and turn insights into action. Excellent people skills: you genuinely enjoy engaging with customers and colleagues from diverse backgrounds, and you go the extra mile to create memorable experiences. Comfort working across multiple tools, topics, and roles simultaneously — multitasking comes naturally to you. Studying for or holding a professional degree in any field. Nice to have Proficiency in more than one additional language from the list above. Experience with knowledge base management or training coordination. Familiarity with CX platforms, ticketing tools, or support metrics dashboards. Location for this Opportunity Bogotá, Colombia. This is a fully on-site role based at our Bogotá office. Our Benefits Chance of earning equity at Nu Extended maternity and paternity leaves Health and life insurance NuCare — Our mental health and wellness assistance program Nucleo — Our learning platform of courses NuLanguage — Our language learning program Vacations of 15 workdays Gym partnership Work-from-home Allowance Parental Consultancy Relocation Assistance Package, if applicable Explore how we build technology at Nubank 🔗 building.nubank.com.br 🎥 youtube.com/@building.nubank 🎧 Listen to our stories on Spotify