Customer Success Manager | Benelux

Saga is a legal innovation company on a mission to remove the friction between legal expertise and real-world impact, so lawyers can focus on what matters the most: people, ethics, and impact. Founded in Norway and built for the legal profession from day one, we integrate with local legal sources across jurisdictions and are currently available in 12 languages. In just 18 months, we've grown to 70+ employees and 5,000+ users across 20+ countries - with market leadership in Norway and the Netherlands, and active expansion across Europe. We believe technology shouldn't replace legal reasoning, but strengthen it - so the law can work as it's meant to: aligned, accountable, and capable of delivering justice for everyone. Your role as Customer Success Manager You own the full post-sale journey for a portfolio of Dutch & Belgian law firms, from onboarding and training through to renewals and expansion. You ensure our product is not only implemented, but actively used and delivering real value. You translate an advanced AI product into something clear, relevant and trustworthy for busy lawyers, and build strong relationships that make firms want to grow with us. This is a newly created role with real scope to shape how Customer Success operates in the Benlux region, and how we scale it over time. This role is critical to ensuring that our customers realise the full value of Saga, and that we scale long-term partnerships in the market. You will also: Plan and execute structured onboarding - kick-offs, configuration, training and first value delivery - so new customers get up and running fast and with confidence Run regular business reviews with key stakeholders, using clear success plans and usage data to guide adoption and demonstrate ROI Monitor portfolio health proactively, spotting drops in engagement or churn risk early and taking action before it becomes a problem Identify and drive upsell and expansion opportunities (additional users, modules, adoption programmes) in close collaboration with the Sales team Be the voice of Dutch & Belgian customers internally - channelling product feedback, regulatory context and market-specific needs to Product and Engineering Build and standardise the CS playbook for the Benelux: templates, processes, dashboards and routines that scale as the portfolio grows