Enablement Associate - Bogotá, COL

<p><strong>Who we are </strong></p> <p>CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.</p> <p>We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.</p> <p>We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.</p> <p> </p> <p><strong>What you’ll do</strong></p> <p>As our <strong>Enablement Associate</strong>, you will be the architect of our team’s knowledge and the engine behind our operational excellence. This is a high-impact role where education meets execution. You won’t just be "creating training"; you’ll be designing the literal playbooks that allow our business to scale globally.</p> <p>Your mission is to bridge the gap between complex operational needs and team performance through compelling learning materials, rigorous documentation, and data-driven optimization. If you are a proactive professional who thrives in a fast-paced environment and loves to build from the ground up, this role is for you.</p> <ul> <li>Supports the creation of curriculum and training collateral, including synchronous and asynchronous e-learning, classroom curriculum, job aids, and performance support tools.</li> <li>Assists in the development of playbooks and documented Standard Operating Procedures (SOPs).</li> <li>Manages multiple training content and curriculum initiatives on a monthly/quarterly basis.</li> <li>Cross-functional Coordination: Collaborate with Sales, Product, Operations, and Accounting to align promotions and marketing initiatives.</li> <li>Evaluates training program effectiveness, recommends improvements, and develops learning design plans.</li> <li>Creates training materials that align with design plans to improve learner outcomes.</li> <li>Collaborates with team members and stakeholders to finalize strategy and develop educational materials using agreed methodology and approvals.</li> <li>Review current training offerings and organizes material within the Learning Management System (LMS) and intranet sites.</li> <li>Publishes performance and usage metrics to measure the effectiveness of training tools and the LMS</li> </ul> <p> </p> <p><strong>What we’re looking for</strong></p> <ul> <li><strong>Curriculum & Content Design:</strong> Lead the creation of high-impact training collateral, including synchronous/asynchronous e-learning, classroom materials, and performance support tools.</li> <li><strong>Operational Intelligence:</strong> Help develop and maintain the "source of truth" for our business—driving the creation of playbooks and Standard Operating Procedures (SOPs).</li> <li><strong>LMS Strategy & Optimization:</strong> Help maintain the Learning Management System (LMS) and intranet, ensuring all content is organized, accurate, and easily accessible for a scaling workforce.</li> <li><strong>Performance Metrics:</strong> Publish and analyze usage metrics to measure the effectiveness of training tools. You don’t just deliver content; you ensure it actually improves business outcomes.</li> <li><strong>Cross-functional Collaboration:</strong> Partner with stakeholders to finalize educational strategies and ensure training aligns with real-time business needs.</li> <li><strong>Project Management:</strong> Independently manage multiple curriculum initiatives on a monthly and quarterly basis, meeting aggressive deadlines with high-quality output.</li> <li><strong>English Mastery (Mandatory):</strong> Fluency at a <strong>C1 level or higher</strong> is a must-have for this role due to constant international exposure and the need to design content for global teams.</li> <li><strong>Technical Expertise:</strong> Proven experience in designing curriculum and using professional LMS platforms to drive learning outcomes.</li> <li><strong>Analytical Writing:</strong> Exceptional ability to document complex processes (SOPs/Playbooks) into clear, actionable, and scalable formats.</li> <li><strong>The "Plus" Factor:</strong> Previous experience working within <strong>Training Processes</strong> and proficiency in <strong>Asana</strong> for project tracking are highly valued.</li> <li><strong>Growth Mindset:</strong> Ability to scale responsibilities and manage the entire enablement ecosystem independently after the first 6 months.</li> </ul> <p> </p> <p><strong>Why join us </strong></p> <ul> <li>Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.</li> <li>Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. </li> <li>Collaborative environment: You will receive support and guidance from experienced colleagues and manage