Floor Manager (Hanshin Intercontinental)

Key Responsibilities - Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience - Analyse sales data and collaborate with the Store Manager to maximise department performance - Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards - Support recruitment efforts and ensure effective onboarding and training for new team members - Identify and nurture future talent, contributing to development plans that support team progression - Oversee daily store operations, ensuring efficiency and alignment with brand standards - Act as a brand ambassador, consistently delivering the best possible experience for every customer - Step into the role of Store Manager when required, ensuring continuity in leadership and performance ## Qualifications - Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment - Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service - Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers - Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development - Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed - Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests - Comfortable working varied hours, including evenings, weekends, and holidays Preferable but not mandatory - Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards - Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance ## Additional Information This is a full-time position with a contract of 40 hours a week. **Benefits:** We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program [here](https://hmgroup.com/career/h-m-incentive-program/). In addition to this, TAIWAN-based colleagues also receive: - Annual Leave - Birthday Leave - Clothing Allowance - Medical Insurance - 13th Month Bonus - Additional incentive scheme **Inclusion & Diversity** At COS, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and apply [I'm interested](https://jobs.smartrecruiters.com/oneclick-ui/company/HMGroup/publication/3cf8d529-855c-4b5c-ba15-8bb9143ce8d7?dcr_ci=HMGroup&sid=c2cc8851-dfcc-467d-8da5-3051a6896ef6) [I'm interested](https://www.smartr.me/oneclick-ui/company/HMGroup/publication/3cf8d529-855c-4b5c-ba15-8bb9143ce8d7?dcr_ci=HMGroup&sid=c2cc8851-dfcc-467d-8da5-3051a6896ef6&utm_source=job-ad-smartr-apply)[Privacy Notice](https://career.hm.com/app/uploads/2022/04/taiwanregion_zh_privacy-policy.pdf) Floor Manager (Hanshin Intercontinental) - No. 865, Section 3, Chongde Road, Renmei Village, Beitun District, Taichung City, Taiwan 406, Taichung, Taiwan, Taichung, Taiwan - Full-time