Head of Finance Operations

What You'll Do Lead and Grow the Bangalore FinOps Organisation Own the full people leadership of BFin: manage 4–6 team leads and managers across AP, T&E, Payroll, MonOps, and Controllership, with a combined org of 60–100+ Stripes Set a clear performance bar, develop your managers' leadership capabilities, and build a culture of ownership, precision, and psychological safety Actively manage talent density—attract strong candidates, address underperformance decisively, and retain top performers through meaningful development Translate Global Strategy into Bangalore Execution Partner with the global Head of Finance Operations to translate Stripe's FinOps strategy into clear BFin operating plans and Stripe OKRs Ensure every manager in Bangalore understands what they're building toward, how their work connects to company outcomes, and where they have autonomy Represent BFin's capacity, capabilities, and constraints in global planning; advocate credibly for resourcing decisions Drive Operational Excellence Own BFin's key service metrics: accuracy rates, processing cycle times, SLA adherence, cost per transaction, and employee satisfaction Establish a continuous improvement cadence—regularly auditing processes, identifying root causes of friction, and driving structured remediation Champion Lean, Six Sigma, or equivalent methodologies as a discipline embedded in culture, not just process documentation Partner with FinOps Strategic Enablement to identify AI and automation opportunities; fix the process before automating it Build Scalable Infrastructure Design and maintain the organisational model and operating cadences that will support 2x–10x volume growth without proportional headcount growth Define and evolve BFin's service catalogue, tiering, and SLAs in coordination with global FinOps leadership Ensure finance systems, controls, and data quality standards in Bangalore are fit for a public-company-ready financial infrastructure Steward Risk and Controllership Embed strong internal controls into every BFin process; partner with Accounting, SOX, and Internal Audit to maintain a robust controls environment Proactively identify control risks, escalate with appropriate urgency, and own remediation Maintain compliance with regulatory, tax, and entity-specific reporting requirements across Stripe's India-based legal entities Influence Stakeholders at Scale Build trusted partnerships with global Finance Operations leads, Accounting, Legal, HR, and Engineering Communicate BFin's roadmap, achievements, and blockers with clarity and data—this is Stripe, so you need to write well Navigate ambiguity, manage competing priorities, and drive alignment across time zones without escalating unnecessarily Who You Are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 18+ years of relevant experience in Finance Operations, Accounting Operations, Shared Services, or Business Finance—including meaningful experience in a GCC, Captive, or SDC environment Proven manager of managers: you've led teams-of-teams with 40+ total staff across multiple functional domains; your direct reports are themselves people managers Operational builder: you've moved a Finance Operations org from one level of maturity to the next, with concrete, measurable outcomes (reduced error rates, faster cycle times, scaled volume without proportional cost growth) Deep domain expertise in: Accounts Payable, Payroll, Travel & Expense, Accounts Receivable / Billing, Monetisation / Revenue Operations, or Corporate Controllership Structured improvement methodology: direct, hands-on experience with Lean, Six Sigma, or formal process redesign—not just conceptual familiarity Track record of driving AI and automation adoption within Finance Operations or Shared Services Exceptional written and verbal communication; comfortable presenting to senior leadership and reconciling multiple stakeholder perspectives in writing Bachelor's degree in Finance, Accounting, Business, or a related field Preferred Qualifications Experience at a high-growth technology company or fintech Familiarity with enterprise finance systems: Oracle Fusion, Workday, Anaplan, or equivalents Experience leading distributed teams across multiple time zones with US/global counterparts Working knowledge of India-specific regulatory requirements (TDS, GST, FEMA, labour law) as they intersect with Finance Operations What Makes This Role Exciting Build at real scale — Run Stripe's largest Finance Operations hub, with broad ownership and real resources to shape the team Senior visibility — Direct line to the global Head of Finance Operations, with regular presence in global Finance leadership forums Transformational moment — BFin is moving from a cost-effective execution hub to a strategic centre of excellence; you'll define what that looks like AI-forward environment — Dedicated Enablement resources (FinOps Strategic Enablement team) sit alongside your org to accelerate automation and AI initiatives Global career platform — BFin operates as an integrated part of a global team, providing cross-domain exposure and a clear path for further growth