Implementation Consultant

<p><strong>Want to be a part of a company that’s making a difference?</strong></p><p>We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver<strong> </strong>solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.</p><p>🌍 <strong>Impact:</strong> A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.</p><p>💡 <strong>Innovation: </strong>Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.</p><p>📈 <strong>Growth: </strong>Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.</p><p><strong>We're on a mission to protect people and the planet </strong>by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.</p><p><a target="_blank" href="https://www.ecoonline.com/careers/">Our culture code</a>, a set of principles that underpins our values, is our commitment to each other and working better together.</p><p><strong>Join EcoOnline and be part of a mission dedicated to driving positive change.</strong> Read on to learn more about the opportunity and how you can have a positive impact!</p><p><strong><br>About the Role</strong></p><p><span>Our EHS teams provide innovative SaaS solutions that enable global customers to digitise their Environmental, Health, Safety, and Quality (EHSQ) processes. With user-friendly EHSQ software, we empower organisations of all sizes to achieve engagement and operational excellence, resulting in safer, sustainable, and more productive workplaces.</span></p><p><strong>Key Responsibilities:</strong></p><p><span>As an Implementation Consultant at EcoOnline, you’ll play a key role in delivering solutions that protect people and the environment. Our team sits at the centre of customer success, turning powerful EHS and sustainability software into real-world impact.</span></p><div><div><ul><li><p><span>End-to-End Project Delivery: Accountable for successfully delivering implementation projects from initiation through transition to BAU, ensuring projects are completed on time, within scope, and aligned to agreed client objectives.</span></p></li><li><p><span>Client Requirements & Solution Design: Accountable for effectively eliciting, and validating client requirements, and translating these into best practice EcoOnline system configurations that meet national and international client needs.</span></p></li><li><p><span>System Configuration & Quality Assurance: Accountable for accurate and high-quality system configuration, ensuring adherence to program scope, implementation standards, and agreed success criteria.</span></p></li><li><p><span>Stakeholder Engagement & Workshop Facilitation: Accountable for leading effective client workshops, managing stakeholder expectations, protecting scope, and fostering collaborative decision-making to drive successful project outcomes.</span></p></li><li><p><span>Client Relationship Management & Knowledge Transfer: Accountable for acting as the primary technical point of contact throughout implementation, building strong client relationships, and ensuring a smooth transition to business as usual (BAU).</span></p></li></ul></div></div><p></p><p><strong>What we're looking for:</strong></p><ul><li><p>Experience acting as the primary point of contact from implementation through to BAU, supporting national and international clients.</p></li><li><p>Strong understanding of software implementation lifecycles, including system configuration and agile delivery.</p></li><li><p>Proven ability to gather, analyse and clearly document requirements, technical documentation and functional specifications.</p></li><li><p>Skilled in running client and internal workshops to elicit requirements, manage scope, and deliver effective user training.</p></li><li><p>Confident communicator with excellent stakeholder management, facilitation and negotiation skills.</p></li><li><p>Proactive and self‑driven, able to take initiative, make sound decisions and deliver results in fast‑paced environments.</p></li><li><p>Highly organised with strong multitasking and time‑management skills.</p></li><li><p>Comfortable working both independently and collaboratively as part of a team.</p></li><li><p>Ideally, experience or knowledge of Health & Safety software.</p></li></ul><p><strong>Our Benefits:</strong></p><p>We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided durin