Integrations and Certifications Specialist(Payment Industry)

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Integrations and Certifications Specialist to join one of our clients ' team. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Duties & Responsibilities: ● Support Certification and Integration team members ● Provide technical and operational guidance for integrations and certification tasks ● Act as the fallback for the Assistant Manager Certifications and Integrations ● Ensure clear task prioritization and effective workload distribution ● Drive adherence to departmental KPIs and integration delivery targets ● Adhere to agreed plans and schedules to deliver certifications and client integrations on time ● Act as the main escalation point for complex or high-severity certification and integration issues ● Own and oversee the end-to-end integration lifecycle for new and existing clients covering H2H, APIs, Webhooks, SFTP, VPNs, IPs and any new integration method that client adopts in future. ● Own the end to end testing of any integration including the contents of interface files ● Coordinate with Technical Units to ensure interface requirements are clearly defined and successfully delivered ● Align and manage connectivity setups including SFTPs, VPNs, secure file transfers, IPs and external system access for all entities ● Oversee connectivity requirements to ensure stable and secure communication channels ● Be client facing and support clients with technical queries related to interface behavior and configuration requirements ● Ensure all integration-related JIRA tickets (incidents, client inquiries, service requests, and change requests) are created, tracked, resolved, and documented effectively ● Support the execution of online and clearing test cases based on scheme or third-party test plans ● Support the completion and review of scheme-required documentation and form submissions ● Maintain clear, timely, and professional communication with clients, card schemes, third parties, and internal stakeholders ● Provide consistent progress updates and escalation summaries to management ● Contribute to the continuous enhancement of certification and integration delivery processes and standards ● Perform any other assigned tasks as required