IT Support Specialist

Assignment Overview The Service Manager – Network Services is responsible for the lifecycle, performance, governance, and continuous improvement of network services. The role acts as the primary interface between business stakeholders, suppliers, and service delivery teams, ensuring services are delivered in line with business requirements, agreed service levels, and compliance standards. Responsibilities - Service Strategy & Governance - Create and maintain service roadmaps for network services and contribute to portfolio roadmap development - Collaborate with stakeholders to ensure network services support business objectives and evolving requirements - Support service governance, agreements, and service lifecycle management Service Delivery & Performance - Ensure network services are available and perform according to agreed business requirements and service levels - Monitor and follow up on KPIs, SLAs, and XLAs, ensuring service deviations are addressed and corrective actions implemented - Analyse service performance and stakeholder feedback to identify and drive improvement initiatives - Coordinate service-related activities with internal and external delivery partners Stakeholder & Vendor Management - Act as the primary interface between business stakeholders, suppliers, vendors, and service delivery teams - Communicate service performance, risks, roadmaps, and planned improvements to relevant stakeholders - Manage supplier relationships and vendor performance through established governance processes Financial & Compliance Management - Manage budgets, forecasting, cost follow-up, and financial reporting for network services - Ensure network services comply with Information Security, Privacy, GDPR, and Export Control requirements Continuous Improvement Drive continuous improvement and optimization of network services through service enhancements, automation, and operational improvements Education University degree in a related field Experience in: - 3–7 years of relevant experience within Service Management, IT Operations, Infrastructure Services, or Network Services - Service Management and ITSM practices, including service lifecycle management - Supplier, vendor, contract, and governance management - Portfolio management practices - Financial planning, budgeting, and reporting - Service performance management using KPIs and SLAs Nice to Have Experience working in large enterprise environments with outsourced service delivery models Language Fluent English, written and spoken Personal / Soft Skills - Strong stakeholder management and communication skills - Strong execution and delivery focus - Analytical and problem-solving mindset - Proactive, structured, and result-oriented - Ability to manage risks, conflicts, and competing priorities - Collaborative and relationship-oriented with the ability to influence stakeholders Start: 2026-08-10 Assignment Length: 2027-01-29 Scope: 100%