Major Incident Manager IT Operations 18318/18314/18311 Solna, Sweden

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description We are looking for an experienced Major Incident Manager What You Will Work On Lead and coordinate the Major Incident Management process from detection to resolution Manage high-priority and business-critical IT incidents Ensure rapid escalation to appropriate technical teams and stakeholders Coordinate cross-functional response teams during major incidents Drive incident communications to operational teams, management, and business stakeholders Monitor incident progress and ensure timely resolution Facilitate decision-making during critical situations Conduct post-incident reviews and root cause analysis (RCA) Identify and drive corrective and preventive actions Ensure adherence to ITIL processes and organizational governance models Coordinate and manage external suppliers during incident resolution activities Monitor supplier performance against SLAs and service commitments Support operational readiness and incident response capabilities Participate in on-call/standby rotations as agreed Contribute to continuous improvement initiatives within Incident Management and IT Operations What You Bring Proven experience in Incident Management or Major Incident Management within large-scale IT environments Strong understanding of IT Service Management (ITSM) principles and frameworks Experience managing business-critical incidents with significant operational impact Experience coordinating technical teams without direct line-management responsibility Strong stakeholder management and communication skills Experience working in multi-vendor and outsourced service environments Ability to remain calm and decisive under pressure Experience conducting Root Cause Analysis (RCA) and driving service improvements Strong understanding of complex IT infrastructures, applications, and service dependencies Ability to communicate effectively with both technical teams and executive stakeholders Fluent Swedish and English, written and spoken