Principal Support Engineer

Requirements: Extensive Industry Experience: 10+ years of experience in technical support, engineering, or a related cybersecurity field. Technical Mastery: Proven expertise in troubleshooting hardware and software integrations, with a deep understanding of core authentication concepts. Leadership Track Record: Demonstrated experience in a technical leadership or mentorship role, with the ability to uplift the skills of a diverse group of support engineers. Communication Excellence: Exceptional ability to distill complex technical topics into clear, actionable documentation and guidance for both internal teams and external customers. Active Directory: Previous experience in domain administration, including advanced knowledge of Active Directory Certificate Services deployment and advanced troubleshooting. Preferred Qualifications: Advanced knowledge of industry standards such as FIDO2, WebAuthn, PIV, OpenPGP, OATH-TOTP and PKCS11 . Previous experience leading or coordinating support operations within the US market or other global regions. A history of developing new troubleshooting methodologies or automated tools that significantly improved support scalability. Relevant industry certifications (e.g., CISSP, Security+, Microsoft Identity and Access Administrator). Scripting and automation experience (Python, PowerShell, Bash, etc.) to build support tools or automate repetitive tasks. Previous experience working with hardware tokens or HSMs (Hardware Security Modules). At Yubico, we offer: Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority. Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here ). Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on LinkedIn and our awards here . Canadian benefits designed for your overall well-being: 1,200 CAD per year - Wellness benefit $3,000 USD - Continuing Education Stipend Vacation - Paid Time Off - 15 days Sick Days - 10 days Occupational Pension - Yubico offers a pension fund and contributes up to 5% of base salary Company Health Insurance - Health insurance offered to employees (medical and dental). You can decide to enroll or not. We do pay for it if you do. (SunLife) #LI-Remote We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer. 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