Project Manager - CXAI

Project Manager Location: Guatemala / El Salvador Work style: Hybrid Modality: Full-time WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. ABOUT THE ROLE The Project Manager is responsible for managing and delivering digital transformation initiatives within a broader strategic program. This role focuses on executing projects across multiple streams, including digital solution deployments, vendor integrations, and technology implementations. The position requires close collaboration with cross-functional teams to ensure seamless delivery and alignment with business and technical objectives. KEY RESPONSIBILITIES: Project Planning and Execution - Develop and maintain detailed project plans, timelines, and milestones for digital transformation initiatives - Manage end-to-end implementation of technology solutions and digital platforms - Coordinate cross-functional resources to ensure successful and efficient project delivery - Track and manage project budgets within allocated parameters Implementation Management - Lead the deployment of digital solutions across assigned accounts - Coordinate technical integrations with IT teams and vendors - Manage project timelines and ensure on-time delivery of implementations - Monitor and report on implementation progress and metrics Stakeholder Coordination - Facilitate regular project status meetings with stakeholders - Coordinate with client teams for customization needs and requirements - Work closely with IT, Product, and Operations teams - Support the preparation of status updates for RVPs and leadership Risk and Issue Management - Identify and track project risks and issues - Develop and implement mitigation strategies - Manage project health metrics and status reporting - Coordinate resolution of technical and operational challenges Performance Tracking and Reporting - Track and report on project KPIs and success metrics - Monitor user adoption rates and implementation effectiveness - Document project progress, challenges, and successes - Prepare regular status reports and updates REQUIRED EXPERIENCE: - 5+ years of project management experience, operations manager, technical business analyst, support department team lead, or above - Experience with digital transformation or technology implementation projects - Strong stakeholder management and communication skills - Proven track record of successful project delivery - Experience with Agile methodologies - Strong analytical and problem-solving abilities Great to have - PMP certification What’s in it for you: - Private medical and life insurance from day one - Budget for professional growth (certifications) - Schedule flexibility. - Extra bonus based on performance.