Quality Manager

About Kitron Kitron is a leading Scandinavian Electronics Manufacturing Services (EMS) company, delivering improved flexibility, cost efficiency, and innovation power through the value chain. The company has operations in Norway, Sweden, Denmark, Lithuania, Germany, Poland, the Czech Republic, India, China, Malaysia and the United States. With 3000 highly skilled employees, Kitron manufactures and delivers anything from fully assembled electronic circuit boards to complete end - products for customers globally. Related technical services like prototyping, industrialisation, material analysing and test development are also key competencies offered by Kitron. Our values Location: Senai 1. Quality Management: Own, establish, maintain, and continuously improve the Quality Management System in compliance with ISO standards, customer requirements, and corporate policies. Lead CAPA, root cause analysis, and non-conformance management for product, process, and system issues. Lead supplier quality management, including performance monitoring, audits, corrective actions, and escalation, ensuring supplier compliance and protection of customer quality performance. Establish and lead the non-conformance management system, ensuring timely containment, root cause analysis, corrective actions, and closure for product, process, and system issues. Ensure effective process validation and qualification (IQ/OQ/PQ) for new and existing processes, especially automated and special processes. Monitor, analyze, and review process and quality KPIs on a regular basis to drive corrective and improvement actions. Monitor, analyze, and reduce Cost of Poor Quality (COPQ), including scrap, rework, warranty, and customer claims. Align quality objectives with business goals through close collaboration with Operations, Engineering, Supply Chain, and Management. 2. Quality Audits (Internal & External): Establish, maintain, and own the annual internal and external audit program. Plan, conduct, and manage internal, customer, supplier, and certification audits. Ensure continuous audit readiness and timely closure of all findings. Lead corrective and preventive actions arising from audit results and verify effectiveness. Analyze audit trends and risks and drive system improvements. Lead and represent the company in customer audits, quality reviews, and technical meetings. Report audit performance, major findings, and compliance status to Management/HQ. 3. Quality Assurance and Customer Claims Management Lead the management of customer complaints, quality claims, and returns. Ensure timely investigation, root cause analysis, and corrective actions. Monitor delivery quality performance, including defect rates, yield, and customer rejection rates. Coordinate cross-functional teams to resolve customer concerns and prevent recurrence. 4. Operational Excellence (OpEx) & Continuous Improvement Establish, govern, and drive the site Operational Excellence framework in alignment with corporate standards. Lead cross-functional OpEx initiatives involving other departments. Monitor and review productivity, yield, waste, and efficiency performance. Promote Lean, Kaizen, and best practice deployment.