Resident Safety & Security Support Officer (Overnight) - Brisbane

<h5><strong>Student Accommodation sites | Overnight Shifts | Purpose-Driven Role</strong></h5><p><br><strong>CONSTANT</strong> is seeking <strong>Resident Support Officers</strong> to join our overnight team within student accommodation residences. This role reflects a modern, people-first approach to safety - prioritising wellbeing, respect, and community support alongside traditional security responsibilities.</p><p>We are committed to building diverse and inclusive teams and <strong>encourage applications from women and underrepresented groups</strong>, recognising the value of varied perspectives in creating safe and supportive residential environments.</p><p>If you’re looking for a meaningful overnight role where empathy, communication, and presence are just as important as security experience, this could be a great fit.</p><hr><h5><strong>About the Role</strong></h5><p>As a <strong>Resident Support Officer</strong>, you’ll be a calm, approachable, and trusted presence for students after hours. You’ll play a key role in supporting student wellbeing, responding to concerns, and helping maintain a safe and welcoming community.</p><p>This role may suit:</p><ul><li><p>Security professionals looking for a more people-focused environment</p></li><li><p>Individuals from community services, education, health, or customer service backgrounds who hold a security licence</p></li></ul><p><strong>Employment Type:</strong> Permanent Part-Time<br><strong>Roster:</strong> Thursday to Sunday<br><strong>Shifts:</strong> Overnight</p><hr><h5><strong>Pay Rates on PPT basis:</strong></h5><ul><li><p>Weekdays: $35.08 per hour</p></li><li><p>Saturday: $43.29 per hour</p></li><li><p>Sunday: $57.72 per hour</p></li><li><p>Public Holidays: $72.15 per hour</p></li></ul><hr><h5><strong>Key Responsibilities</strong></h5><ul><li><p>Provide after-hours support to students in residence</p></li><li><p>Respond to wellbeing concerns with empathy and professionalism</p></li><li><p>Conduct visible, non-enforcement-focused walkthroughs</p></li><li><p>Assist with lockouts, enquiries, and access to facilities</p></li><li><p>Coordinate with emergency or on-call services when required</p></li><li><p>Complete incident reports and maintain system updates</p></li><li><p>Promote a safe, respectful, and inclusive environment</p></li><li><p>Liaise with university and residential life teams</p></li></ul><hr><h5><strong>About You</strong></h5><p>We’re interested in candidates who are:</p><ul><li><p>People-focused, approachable, and calm under pressure</p></li><li><p>Strong communicators with a customer-service mindset</p></li><li><p>Confident using basic systems and completing written reports</p></li></ul><p>We welcome applicants from:</p><ul><li><p>Security backgrounds seeking a more community-oriented role</p></li><li><p>Community services, allied health, education, youth work, student support, multicultural services, hospitality, or customer service backgrounds (with a valid licence)</p></li></ul><hr><h5><strong>Essential Requirements</strong></h5><ul><li><p>Current QLD Security Licence (mandatory)</p></li><li><p>Working with Children check (Blue card - must have or willing to obtain one)</p></li><li><p>Availability to work overnight shifts</p></li><li><p>Strong communication and interpersonal skills</p></li><li><p>Professional and approachable manner</p></li><li><p>First Aid & CPR</p></li><li><p>RSA</p></li><li><p>Willingness to undertake Mental Health First Aid and Trauma-Informed Care training</p></li></ul><hr><h5><strong>Why Join CONSTANT?</strong></h5><ul><li><p>Be part of a role that genuinely supports student wellbeing</p></li><li><p>Work within a diverse, inclusive, and supportive team</p></li><li><p>Access ongoing training and professional development</p></li><li><p>Employee Assistance Program (confidential support)</p></li><li><p>Stable and consistent overnight roster</p></li></ul><hr><h5><strong>Our Commitment</strong></h5><p>CONSTANT is an Equal Opportunity Employer. We value inclusion, respect, and diversity, and welcome applications from people of all backgrounds and identities.</p><p>In line with the <strong>National Higher Education Code to Prevent and Respond to Gender-Based Violence</strong>, successful applicants will be required to complete relevant screening and disclosures to support a safe environment for all.</p><p style="text-align:center;"></p><p style="text-align:center;">Master Licences: NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785</p><p><strong>Apply Now</strong></p><p>If you