Response Engineer - CMDC

We are looking for a collaborative, analytical professional who remains calm under pressure and is eager to develop their security expertise within a fast-paced environment. Role Responsibilities Monitor and investigate proactive security alerts via internal telemetry systems to rapidly identify ongoing infrastructure and application-layer attacks. Apply appropriate mitigation steps and filter malicious traffic using Cloudflare’s core security tools, including Magic Transit, Web Application Firewall (WAF), and Rate Limiting. Review incoming alerts to determine urgency, scope, and validity, while accurately maintaining incident tracking tickets for necessary escalations. Communicate technical updates clearly and professionally with enterprise customers via chat, email, and phone during active security incidents. Adhere to strict customer SLAs for alert response times, event analysis, and ongoing operational communications. Maintain and update customer-specific runbooks, threshold rules, and escalation matrices to ensure seamless incident execution. Collaborate with internal Engineering and Product teams to provide feedback on tools and suggest improvements for alert rules. Role Requirements (Must-Have Skills) A minimum of 2–5 years of relevant hands-on experience in a Security Operations Center (SOC), technical support engineering, or network operations environment. Strong foundational understanding of networking principles and internet protocols, including TCP/IP, UDP, ICMP, DNS, and BGP. Experience analyzing network traffic data for anomaly detection and executing basic mitigation protocols against L3/L4 or L7 attacks. Professional proficiency using the command line (Bash shell) alongside general system administration literacy across Linux, Mac, or Windows environments. Proven customer-facing technical support experience, with the communication skills required to assist stakeholders during high-pressure incidents. Nice-to-Have Skills Hands-on experience with packet capture and network analysis tools such as tcpdump or Wireshark. Foundational scripting skills (Python preferred) to assist in automating basic operational workflows. Familiarity with querying datasets via APIs/GraphQL or monitoring performance metrics inside Prometheus and Grafana dashboards. Relevant industry certifications, such as CompTIA Security+, CCNA, or foundational GIAC credentials (e.g., GCIA). What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.