Roland Store Assistant Manager

<p><strong>ROLAND STORE ASSISTANT MANAGER</strong></p><p>JOB OUTLINE:<br><strong>Based:</strong> Roland Showroom on Denmark Street, London<strong><br>Reports to: </strong>Roland London Store Manager<strong><br>Hours:</strong> Full Time (including weekend work)<br><br><strong>THE COMPANY:</strong><br><strong>Roland Europe Group Ltd</strong><br>Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone.</p><p>At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match.</p><p><br><strong>THE POSITION:</strong></p><div><p><span>The Roland Store is entirely about creating an exceptional customer experience, maximising sales opportunities and to nurture loyalty and advocacy.</span></p></div><div><p></p></div><div><ul><li><p><span>To assist the London Store Manager in maximising the success of the Roland Store in London and the Product Specialists within the store, by assisting in all operational aspects, driving sales, ensuring the Roland Store Customer Journey is being followed with all customers, whilst minimizing costs.</span></p></li></ul></div><div><ul><li><p><span>To collaborate with the London Store Manager, European Retail Manager, and the Retail Area Manager, to maximise retail sales within the London Store, from the website as well as from other B2B and B2C channels, in line with agreed plans and growth targets.</span></p></li></ul></div><div><ul><li><p><span>To work closely with the London Store manager and REG marketing team, identifying opportunities for new and engaging on-line content that is ‘On Brand’ with Roland.</span></p></li></ul></div><div><ul><li><p><span>To assist in the development and manage the database of existing, new, and potential customers, whilst recognising the critical importance of maintaining regular contact with existing customers to provide post sales service such as how they are getting on with recent purchases via Active Campaign and Backstage.</span></p></li></ul></div><div><ul><li><p><span>To ensure that the store maintains adequate display and back up stock at all times, to monitor stock levels across all store and third-party warehouse locations,</span></p></li></ul></div><div><ul><li><p><span>To oversee the order fulfilment and delivery processes to meet customers’ and the store’s expectations and ensures that shrinkage of stock is avoided at all costs.</span></p></li></ul></div><div><ul><li><p><span>To lead by example, manage, motivate, train, develop and measure the performance of all Roland London Store Product Specialists through tailored induction and continuous development training programmes.</span></p></li></ul></div><div><ul><li><p><span>Self-motivated to advance personal product knowledge, sales skills and demonstration expertise across all Roland, Boss and DW product categories to build the brand awareness in line with market trends.</span></p></li></ul></div><div><ul><li><p><span>To assist the London Store Manager to train and develop each Product Specialist to exceed all retail and operational targets as well as business and personal objectives.</span></p></li></ul></div><div><ul><li><p><span>Ensure the London Store and our Retail Product Specialists deliver exceptional standards of store presentation, product knowledge, customer service and organisation to build the Roland brand.</span></p></li></ul></div><div><ul><li><p><span>To undertake quality research, business analysis and then construct training and development plans with each of the product specialists within the London Store.</span></p></li></ul></div><div><ul><li><p><span>Fully integrated within the culture of the Roland, passionate about the overall Roland, Boss and DW sales across the business, constantly thinking of new ways to innovate and drive traffic to all the London Store.</span></p></li></ul></div><p></p><p><strong>ACCOUNTABILITIES:</strong></p><ul><li><p>Support the Store Manager in driving sales growth, profitability and exceptional customer service standards across the store and online channels.</p></li><li><p>Lead, coach and motivate the store team to achieve sales targets, deliver outstanding product demonstrations and provide expert product knowledge.</p></li><li><p>Monitor sales pe