Sales Support Representative

<h1><span>Sales Support Representative</span></h1><p><span><strong>Hönö | Berg Propulsion</strong></span></p><h2><span>About Berg Propulsion</span></h2><p><span>Since 1912, Berg Propulsion has been developing technology that drives the global maritime industry forward. From our origins as a Swedish shipyard, we have grown into an international leader in marine propulsion systems, delivering propellers, thrusters, control systems, and hybrid-electric solutions to customers around the world.</span></p><p><span>Our vision is to make global shipping safer and more sustainable. Through innovation, technical expertise, and close collaboration with our customers, we develop solutions that reduce environmental impact while delivering outstanding performance and operational reliability.</span></p><p><span>At our headquarters in Hönö, you'll find a collaborative and welcoming work environment with short decision-making paths, high engagement, and a strong team spirit. Here, cutting-edge technology is combined with the genuine Berg culture—where collaboration, accountability, and continuous development are at the heart of everything we do.</span></p><hr><h2><span>Are You Our Next Sales Support Representative?</span></h2><p><span>We are currently looking for two new colleagues to join our Sales Support team.</span></p><p><span>As part of our team, you will play a key role in supporting the operational backbone of our aftermarket business. This position is ideal for someone who enjoys coordinating multiple tasks, thrives in a structured environment, and is energized by collaborating with others to ensure a smooth and efficient order process.</span></p><p><span>You will join a highly skilled and committed team known for its positive attitude and strong sense of collaboration. We support one another, share knowledge, and work together to find solutions—even when the pace is high.</span></p><hr><h2><span>The Role</span></h2><p><span>As a Sales Support Representative, you will be responsible for ensuring that customer orders are handled efficiently and with a high level of quality—from handover by the Sales team through delivery and invoicing.</span></p><p><span>You will act as a central point of coordination between several internal departments, ensuring that accurate information is maintained in our systems, deliveries are monitored, and any deviations are managed in a structured manner. The role is primarily an internal support function with many cross-functional contacts throughout the organization.</span></p><p><span>We are also in an exciting phase of development, implementing new ways of working and improving our processes. Therefore, we are looking for someone who enjoys contributing ideas and sees continuous improvement as a natural part of everyday work.</span></p><hr><h2><span>Key Responsibilities</span></h2><p><span>In this role, you will be responsible for:</span></p><ul><li><p><span>Ensuring an efficient order flow from handover through delivery and invoicing.</span></p></li><li><p><span>Registering and administering customer orders in the ERP system.</span></p></li><li><p><span>Managing price adjustments and updating item master data.</span></p></li><li><p><span>Monitoring deliveries and handling deviations.</span></p></li><li><p><span>Coordinating daily activities with Production, Purchasing, Logistics, and other internal departments.</span></p></li><li><p><span>Managing returns and warranty claims.</span></p></li><li><p><span>Ensuring that information and documentation in our systems is accurate and up to date.</span></p></li></ul><p><span>You will have the authority to prioritize and reschedule orders, manage price updates, determine lead times in collaboration with the business, and independently handle standardized warranty and claims processes.</span></p><hr><h2><span>Qualifications</span></h2><h3><span>Required</span></h3><ul><li><p><span>Upper secondary school diploma or equivalent.</span></p></li></ul><h3><span>Preferred</span></h3><ul><li><p><span>Post-secondary education in Engineering, Logistics, Business Administration, Finance, or a related field.</span></p></li></ul><hr><h2><span>Experience & Skills</span></h2><p><span>We believe you have:</span></p><ul><li><p><span>Experience in Sales Support, After Sales, Order Management, or a similar coordination role.</span></p></li><li><p><span>Experience working with ERP systems and other business administration systems.</span></p></li><li><p><span>Excellent communication skills in both Swedish and English, spoken and written.</span></p></li></ul><h3><span>Preferred</span></h3><ul><li><p><span>Experience working in a B2B environment.</span></p></li><li><p><span>Knowledge of spare parts, service processes, or technical products.</span></p></li></ul><h2><span>Personal Qualities