Senior Business Transformation Manager

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] We're actively recruiting a Senior Business Transformation Manager as we continue to scale our leadership team in Ghana. You'll serve as the analytical engine and strategic advisor that shapes critical business decisions driving financial progress for everyday earners. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/0524125f-275f-4f87-83d9-7d2f25b72c9e/B13.png] The Impact 💚 Your analysis and strategic thinking will directly influence how M-KOPA Ghana grows, competes, and serves its customers — from pricing decisions and market expansion to partnership performance and product launches. We've already helped over 7 million customers access over $2 billion in credit. It's your chance to be part of something that's literally transforming lives across an entire continent 🌍 [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/0524125f-275f-4f87-83d9-7d2f25b72c9e/B13.png] The Opportunity 🏗️ Be in the room where it matters: Serve as analytical partner to the Head of Business Management and GM on the strategic initiatives that define M-KOPA Ghana's growth trajectory 💰 Own commercial strategy: Drive pricing optimisation, margin analysis, and revenue modelling across our smartphone financing and emerging product portfolio 🚀 Lead BI at scale: Build and own the analytical foundation for M-KOPA Ghana's entire business — dashboards, KPI frameworks, and the data culture that powers fast, confident decision-making 🏆 Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for 5 consecutive years (2022–2026) 🌱 Environmental impact: We're working to reduce our carbon footprint, having avoided 2.155 million tonnes of CO₂ to date through clean energy products and circular economy initiatives What You'll Do Reporting to the Head of Business Management, you'll translate complex data into clear, actionable strategy across competitive intelligence, pricing, partnership performance, and operational analytics. You'll lead the BI team and sit at the intersection of strategy, operations, and analytics — supporting the senior leadership decisions that shape M-KOPA Ghana's market position and commercial growth. Your Core Responsibilities: Strategic Analysis & Planning Support - Serve as analytical partner to the Head of Business Management and GM on strategic initiatives — competitive response, market expansion, product launches, and partnership evaluation - Conduct market analysis and competitive intelligence — track emerging competitors, analyse their strategies, and recommend defensive and offensive moves - Lead business case development for new products, partnerships, and market expansion initiatives Pricing & Revenue Optimisation - Own pricing strategy and optimisation across the product portfolio — smartphone financing, upgrades, and emerging products - Conduct margin analysis and profitability modelling to maintain healthy margin status - Track competitive pricing dynamics and recommend responsive adjustments Partnership Performance & Account Management - Monitor and analyse partnership performance across telcos, OEMs, retail chains, and dealer networks - Build partnership scorecards and KPIs — tracking sales contribution, operational efficiency, and margin impact - Identify partnership optimisation opportunities and surface what's working, what isn't, and what needs fixing Business Intelligence & Analytics Leadership - Own the analytical foundation for M-KOPA Ghana's entire business — lead the BI team to design, build, and maintain dashboards, KPI frameworks, and reporting infrastructure - Drive a data-driven decision-making culture — translating complex data into clear insights that non-technical leaders can act on immediately - Lead strategic transformation projects as assigned — market expansion, fraud prevention, process optimisation, and sales operations analytics Your Environment 💼 - Analytics tools: Tableau, Power BI, Looker, or similar BI platforms - Data skills: Advanced Excel/Google Sheets, statistical analysis, financial modelling - Scope: Strategic and BI leadership for M-KOPA Ghana, with direct partnership to GM and Head of Business Management - Team: BI team leadership alongside cross-functional collaboration across sales, product, operations, and commercial What You Need 4+ years of progressive experience in strategy, business intelligence, analytics, or management consulting, with a proven track record in high-growth commercial environments. Required Experience: - Proven track record in data analytics within a commercial setting, working with dashboards and analytical frameworks - Strategic analysis experience supporting C-suite or senior leadership decision-making with data-driven recommendations - Financial modelling skills — business cases, ROI analyses, and scenario models that stand up to CFO scrutiny - Advanced Excel/Google Sheets proficiency and hands-on BI tool experience (building dashboards, not just consuming them) - Statistical analysis capability — regression, correlation, significance testing, and experimentation design - Cross-functional collaboration experience, influencing outcomes across departments through insights and analysis [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/bd6b1302-c24a-44bf-bbac-659215992cda/image.png] Location & Benefits Based in Ghana - Hybrid, reporting to the General Manager - Work with diverse teams across UK, Europe, and Africa - Professional development programmes and coaching partnerships - Family-friendly policies and flexible working arrangements - Well-being support and career growth opportunities Our Mission 🌍 We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric