Senior Service Designer

Do you want to shape how DFDS delivers seamless end‑to‑end operational services? Can you connect vessels, terminals, and digital solutions into one coherent flow? We’re looking for a service designer who can turn complex operations into clear opportunities for improvement and drive collaboration across teams and geographies. If you’re ready to make a real impact in an international organisation, this role offers the chance to influence how value is delivered across DFDS A/S. About the role Be part of the movement – and drive seamless, end-to-end Ferry Freight operations As a Senior Service Designer in Technology & Innovation, you’ll play a strategic role in shaping our end‑to‑end operational flow and ensuring our digital and operational services work as one. You’ll also join a design community of 12 Product and Service Designers who challenge, learn, and grow together. You will: Shape end‑to‑end operations — map and improve end-to-end operational flows — from gate-in and terminal operations to vessel operations, gate-out, and the broader network journeys connecting them. Connect technology, operations, and people — work with stakeholders across the Technology & Innovation division, vessels, and terminals in Europe and Türkiye to ensure processes, systems, and product capabilities come together as coherent, efficient, and scalable services. Turn strategy into impact — A key part of the role will be identifying opportunities aligned with our 2030 digitalisation strategy and translating them into tangible end-to-end service improvements across the Ferry network. Collaborate across disciplines — Partner with Product Owners, Product & Service Designers, Digital Transformation Consultants, and Operational stakeholders to drive change. Ensure measurable outcomes — Translate improvements across products, processes, and ways of working into measurable operational performance gains. Create coherence across the ecosystem — Ensure solutions work together across touchpoints, teams, and operational domains, not just in isolation. Enable an Always‑On operation — Enable an operation that is Always On, capable of growing and transforming to meet future demands, with customers and operations at the centre. Here are listed some of the exciting challenges and responsibilities you can expect in this role: End‑to‑end journeys — Lead the mapping and analysis of end-to-end operational journeys across digital and operational touchpoints. Analyse processes across terminal, vessel and the interactions between teams, systems, and operational domains. Identify friction and value leakage across systems, teams, products, and locations. Core service artefacts — Create and maintain service design artefacts that reflect operational realities, including journey maps, service blueprints, and ecosystem views. Ensure alignment between product initiatives and the broader operational flow and service experience. Facilitate collaboration across-teams locations, guiding discussions through systems thinking and a deep understanding of user behaviors and needs. Support Product Owners with insights into how product decisions affect end-to-end operational performance. Highlight dependencies between vessels, terminals, and systems by mapping and communicating. Drive cross‑product and cross-operational improvements across the network. Help define and track service‑level indicators to measure performance. Ensure service design artefacts provide the right level of detail to support decision-making and alignment across organisational silos. Sup