Service Design Consultant

<img src="https://we-work-remotely.imgix.net/logos/0171/5478/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> <p> <strong>Headquarters:</strong> Katowice - 2 days in office / 3 days remote <br /><strong>URL:</strong> <a href="http://ey.com">http://ey.com</a> </p> <div class="externalPosting"> <p><span><strong><span>Service Design Consultant</span></strong></span></p> <p> </p> <p><span>Location: Katowice - 2 days in office / 3 days remote</span></p> <p> </p> <p><span>Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.</span></p> <p> </p> <p><span><strong>Join EY GDS Poland – part of EY’s global integrated service delivery network – as a Senior Consultant in Service Design.</strong></span><br><span>Be part of a global team of innovators, gain international experience, and collaborate with leading market players, multinationals, and innovators. Help businesses create user-centered, efficient, and impactful services.</span></p> <p> </p> <p><span><strong>The opportunity</strong></span></p> <p> </p> <p><span>We are looking for a passionate <strong>Service Designer</strong> or <strong>Product Designer</strong> with a strong focus on <strong>Customer Experience (CX)</strong> who can seize opportunities for enhancing user experience and business efficacy. You will collaborate with cross-functional teams to design, prototype, and implement services that drive customer satisfaction and business success.</span></p> <p> </p> <p><span><strong>Your key responsibilities</strong></span></p> <p> </p> <ul> <li><span>Conduct user research to uncover needs and pain points.</span></li> <li><span>Map processes and identify improvement opportunities.</span></li> <li><span>Create service blueprints, journey maps, and personas.</span></li> <li><span>Co-create concepts and solutions with stakeholders.</span></li> <li><span>Prototype and test designs for feasibility and impact.</span></li> <li><span>Facilitate workshops and collaborative design sessions.</span></li> <li><span>Monitor service performance and gather feedback.</span></li> <li><span>Stay current with industry trends and best practices.</span></li> <li><span>Define success metrics and track progress.</span></li> </ul> <p> </p> <p><span><strong>To qualify for the role, you must have</strong></span></p> <p> </p> <ul> <li><span>Bachelor’s degree in design, Human-Computer Interaction, or a related field.</span></li> <li><span>3+ years of proven experience in Service Design, Customer Experience design, or Product Design</span></li> <li><span>Proficiency in design tools (e.g., Miro, Mural, Figma, Adobe Creative Suite) and ability to prototype and prepare visuals.</span></li> <li><span>Strong portfolio showcasing your successful service design implementation.</span></li> </ul> <p> </p> <p><span><strong>Ideally, you’ll also have</strong></span></p> <p> </p> <ul> <li><span>Proficiency in additional languages (e.g., German or French).</span></li> <li><span>Knowledge of User Research, Usability Testing, and Analytics.</span></li> <li><span>Knowledge of product management and customer experience</span></li> <li><span>Experience in working with prototyping tools and graphical software.</span></li> </ul> <p> </p> <p><span><strong>What we look for</strong></span></p> <p> </p> <ul> <li><span>Proficiency in Design Thinking and User-Centered Design methodologies.</span></li> <li><span>Open-minded, proactive, and eager to tackle challenges while continuously learning.</span></li> <li><span>Ability to apply agile methods and collaborate effectively to deliver service solutions.</span></li> <li><span>Passion for design and commitment to iterating and improving services.</span></li> <li><span>Interest in working in a global, intercultural environment.</span></li> <li><span>Willingness to step outside your comfort zone, travel, and build strong cross-cultural relationships.</span></li> <li><span>Motivation to achieve and go the extra mile.</span></li> </ul> <p> </p> <p><span><strong>What we offer</strong></span></p> <p> </p> <p><span>EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accou