Support Agent - Aarhus

<h2><span><strong id="docs-internal-guid-05672e4a-7fff-834d-7757-53ebd0395a4f">Join Telavox as Support Agent in Aarhus 🚀</strong></span></h2><p><span>We’re strengthening our Danish Support team and are looking for a Support Agent who enjoys solving problems, helping customers succeed, and delivering exceptional customer experiences.</span></p><p><span>If you're motivated by finding solutions, building trust with customers, and making a real impact every day, this could be your next adventure!</span></p><h4><span><strong id="docs-internal-guid-05672e4a-7fff-834d-7757-53ebd0395a4f">About the job</strong></span></h4><p><span>In this role, you will be the first point of contact for our customers and play a key role in ensuring a smooth and positive support experience. You will help customers resolve issues, answer questions, and get the most value from our communication platform.</span></p><p><span>This position is based within the Digital Mobile Operator unit and reports directly to the Support Manager DK.</span></p><p><span>You will work closely with customers and internal teams to ensure that cases are handled efficiently and professionally. By combining problem-solving skills with strong communication, you will contribute directly to customer satisfaction and long-term success.</span></p><p><span><strong id="docs-internal-guid-05672e4a-7fff-834d-7757-53ebd0395a4f">In your day-to-day, you will:</strong></span></p><ul><li><p><span>Handle incoming customer inquiries via phone and email, with a focus on resolving cases at first contact</span></p></li><li><p><span>Ensure accurate case documentation and follow cases through to resolution</span></p></li><li><p><span>Drive escalations internally and contribute to the continuous improvement of our products and services</span></p></li><li><p><span>Collaborate closely with Customer Success Managers to create a seamless customer experience</span></p></li><li><p><span>Help customers get the most out of the Telavox platform</span></p></li></ul><p><span>To succeed in this role, you are customer-focused, solution-oriented, and comfortable navigating both technical and non-technical conversations. You take ownership of your work, communicate clearly, and proactively look for ways to create value for both customers and colleagues.</span></p><h4><span><strong id="docs-internal-guid-05672e4a-7fff-834d-7757-53ebd0395a4f">About you</strong></span></h4><p><span>You enjoy helping others and have a natural curiosity for technology. You are proactive, structured, and thrive in a collaborative environment where learning and knowledge sharing are part of everyday work.</span></p><p><span><strong>We believe you have:</strong></span></p><ul><li><p><span>Experience within customer service, technical support, or a similar customer-facing role</span></p></li><li><p><span>A genuine interest in technology and IT</span></p></li><li><p><span>Fluency in Danish and English, both written and spoken</span></p></li><li><p><span>Strong communication skills and the ability to explain technical concepts in a clear and friendly way</span></p></li><li><p><span>A structured and solution-oriented mindset with a strong sense of ownership</span></p></li><li><p><span>The ability to work independently while collaborating effectively with colleagues</span></p></li></ul><h4><strong>Join us at Telavox 💚</strong></h4><p>Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.<br><br>Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.<br><br>We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.</p><p>Read more about our <a target="_blank" href="https://career.telavox.com/posts/telavox-malmo-office">new HQ </a>in Malmö 🏠!</p><h3>How to apply!</h3><p>At Telavox, we don't focus on fitting in; we focus on making room for everyone.<br><br>We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. <br></p><p>For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at <a target="_blank" href="ann-marie.faraguna@telavox.com">ann-marie.faraguna@telavox.com<br></a></p><p><strong>Learn more about what we do! ⬇️</strong><br></p><figure><lite-youtube videoid="jO3V5jAdF4M" title="Play: Video" posterquality="sddefault&quo