Team Leader Norway (Torrevieja office)

<p>We are looking for a person that would like to join us in Viking Assistance Torrevieja and together with us continue fostering a good and healthy culture.</p><p>We offer an exciting position in a dynamic environment with opportunities for personal and professional growth. You'll become a part of a growing company where success hinges on strong teamwork. To excel in this role, we believe it's vital that you're a skilled relationship builder who recognizes the value of spreading joy and knowledge among your team.<strong><br></strong></p><p><strong>What do we expect from you:</strong></p><ul><li><p>Take big part in recruiting.</p></li><li><p>Coaching and competence development.</p></li><li><p>Assisting and coaching employees to provide top-notch service to our customers</p></li><li><p>Implementation of new procedures, projects, and customers.</p></li><li><p>Personnel responsibility administration such as time sheets, salary file, absence routines, updating/maintaining shift plan.</p></li><li><p>Used to following service levels - KPIs and SLA’s.</p></li><li><p>Follow up on quality and deviations, plan and execute.</p></li><li><p>Create and maintain instructions and operations manuals.</p></li><li><p>Resource management, shift planning and maintenance</p></li><li><p>Covering for other Team leaders.</p></li><li><p>Work closely with other departments within Viking Assistance Group.<br></p></li></ul><p><strong>What qualifications we are looking for:</strong></p><ul><li><p>You have great experience from leadership or supervision within call call center</p></li><li><p>Solid experience from customer service sector</p></li><li><p>You have been a team leader before, or you would like to step up to become one.</p></li><li><p>You speak and write fluent in <strong>Norwegian</strong></p></li><li><p>You speak and write good English.</p></li><li><p>You are experienced of changing environment</p></li><li><p>You are able to switch from detail to helicopter perspective if necessary.</p></li><li><p>You are experienced in recruitment.<br></p></li></ul><p><strong>Who are you?</strong></p><ul><li><p>You understand the importance of a strong company culture</p></li><li><p>You can handle both operational as well as strategic thinking.</p></li><li><p>You are good at prioritization and decision making in a hectic environment.</p></li><li><p>You are good at working independently.</p></li><li><p>You have a structured approach and get things done.</p></li><li><p>You communicate well and have good people skills.</p></li><li><p>You see solutions instead of problems and have a flexible mindset.</p></li><li><p>You like working to develop teams and individuals.</p></li><li><p>You are ready to collaborate cross countries.<br></p></li></ul><p><strong>We offer:</strong></p><ul><li><p><span>Permanent employment contract (based on Spanish labor law)</span></p></li><li><p>A competitive salary</p></li><li><p>PC and mobile phone</p></li><li><p>Flexible work hours with rotation</p></li><li><p>A very good work environment with great colleagues<br><br></p></li></ul><p><strong>Does this sound like you? </strong><br>Then we are looking forward to hearing from you!</p><p>Applicants will be reviewed ongoing and potentially called in for interview.</p><p><strong>All applications need to be written in English.</strong><br></p><p>Starting day: beginning of March.</p><p><strong>The position reports to Team Manager Norway. </strong></p>