Technical Account Manager, German OR Polish OR Ukrainian Speaking

What you'll do Responsibilities Provide a Gold Standard Experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud and disputes, declines, product adoption, and global expansion Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both in person and through video chat • Collaborate on the continued design of this support offering Create user-facing content for long-term solutions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience in enterprise-level client-facing work Strong product sense and energized by the challenge of solving difficult user-related problems Strong written and verbal communication skills in English and (German, Polish, or Ukrainian) to support regional customers Ability to lead complex integration conversations in a consultative and proactive manner Familiarity with APIs and able to explain API concepts to the largest and most technical Stripe customers Familiarity with SQL, including building basic queries and modifying more complex ones Strong technical troubleshooting skills and comfort working with technical teams A professional, confident, and collaborative personality, with the ability to engage in business-level and technical conversations at multiple levels of the organization Preferred qualifications Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes Experience with small to medium-scale project management Strong organizational skills and self-starting mindset Experience with tools like Postman, Xcode, Python, Webhooks, and ETL Experience in the payments industry Professional proficiency in Polish or Ukrainian