Technical Product Manager

Title :: Technical Program Manager Location :: Denver CO Mode :: Onsite Role Overview We are looking for a detail-oriented and proactive Technical Program Manager to serve as the operational backbone of our engineering and product teams. You will be the connective tissue between technical leads, stakeholders, and cross-functional partners — ensuring meetings are productive, decisions are documented, knowledge is preserved, and communication flows seamlessly. Key Responsibilities Meeting Facilitation & Documentation - Attend all lead and cross-functional meetings as the designated note-taker and facilitator. Capture accurate minutes of meetings (MoMs) including decisions made, action items, owners, and deadlines. - Distribute meeting summaries to relevant stakeholders within 24 hours. - Maintain a structured archive of all meeting notes for reference and audit trails. - Prepare meeting agendas in advance in collaboration with meeting owners. Presentations & Knowledge Base - Create clear, well-structured presentations for leadership reviews, sprint demos, and program updates. - Author and maintain documentation in the team knowledge base (Confluence, Notion, or equivalent). - Translate complex technical concepts into accessible documentation for non-technical audiences. - Develop and update runbooks, process guides, onboarding docs, and project wikis. - Ensure knowledge base articles are accurate, up-to-date, and properly tagged for discoverability. Stakeholder Communication - Draft and send professional stakeholder emails communicating testing completion, milestone achievements, and status updates. - Coordinate with QA, engineering, and product teams to gather accurate status before communicating externally. - Manage communication cadence to keep stakeholders informed without overwhelming them. - Follow up on open action items and escalate blockers to program leads as needed. - Maintain stakeholder distribution lists and ensure the right people receive the right communications. Program Coordination - Track program milestones, timelines, and dependencies across multiple workstreams. - Identify risks and surface them proactively to leadership. - Support sprint planning, retrospectives, and quarterly planning cycles. - Assist in managing project tracking tools (Jira, Asana, Linear, or equivalent). Required Qualifications - 2–5 years of experience in program management, technical coordination, or a similar role. Exceptional written and verbal communication skills. - Strong ability to synthesize complex discussions into clear, actionable summaries. Proficiency with documentation tools (Confluence, Notion, Google Docs). - Experience with presentation tools (PowerPoint, Google Slides, Keynote). - Highly organized with strong attention to detail and follow-through. - Comfortable working in a fast-paced technical environment. Nice to Have - Familiarity with software development lifecycle (SDLC) and agile methodologies. - Experience with project tracking tools (Jira, Asana, Linear). - Exposure to QA/testing processes and terminology. - Background in a technical domain (engineering, product, or data). - PMP, PMI-ACP, or CSM certification. Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.