Technical Support Engineer - Flight Data and Analysis (m/f/d)

Quantum Systems is a global leader in advanced UAV solutions, combining cuttingedge flight technology with intelligent mission software. Our newest systems represent the next generation of aerial operations: Twister - a compact, tactical UAV designed for rapid deployment and agile missions. Nexus - our fully integrated Drone Port, enabling remote, autonomous missions with up to three Twister aircraft. Reliant - a high-end endurance platform built for demanding, long-range operations. Together, they form a connected ecosystem that redefines persistent aerial capability. To strengthen our global support organization, we are seeking a Tier 2 Technical Support Engineer with strong engineering expertise to ensure the reliability and performance of these systems in the field. What is your Day to Day Mission: Support our Governmental Sector: Deliver advanced technical support to governmental and defence customers, ensuring the reliable operation of Twister, Nexus, and Reliant systems across a wide range of mission scenarios. Technical Ticket Management: Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with R&D and Engineering to resolve complex technical challenges. Flight Data and System Analysis: Interpret flight logs, telemetry, and diagnostic data to identify issues, verify system integrity, and recommend corrective measures. Collaboration Across Teams: Work closely with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on customer needs, enhance processes, and improve the overall service experience. Ongoing Learning and Product Knowledge: Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality. Continuous Improvement: Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and support quality