Travel Agent, Firstline

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as Booking.com , Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision , our specialist in travel fintech; Tripstack , our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group’s flight content and fulfillment services; Wenrix , the AI Infrastructure for profitable growth in air; and Flygresor.se , Sweden’s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay. The Role We are seeking an experienced and detail-oriented Airline Ticketing Specialist to join our travel operations team. The ideal candidate will have a strong background in GDS platforms (Amadeus and/or Sabre) and a proven track record in ticket issuance, EMD fulfillment, and interpreting complex airline fare rules. In this role, you will manage ticketing queues, liaise with airlines and providers, and ensure seamless booking fulfillment. As this is a 24/7 operation, the candidate must be comfortable working rotational shifts, primarily during the afternoon and night. The Role We are seeking an experienced and detail-oriented Airline Ticketing Specialist to join our travel operations team. The ideal candidate will have a strong background in GDS platforms (Amadeus and/or Sabre) and a proven track record in ticket issuance, EMD fulfillment, and interpreting complex airline fare rules. In this role, you will manage ticketing queues, liaise with airlines and providers, and ensure seamless booking fulfillment. As this is a 24/7 operation, the candidate must be comfortable working rotational shifts, primarily during the afternoon and night. Location : Mumbai Duties & Responsibilities: Manage ticketing queues New issuance EMD fulfillment Fare rule interpretation Error reporting Contact airlines and providers for different issues Knowledge of NDC’s and ADM’s is an added advantage Requirements 2 years + of experience in ticketing Proficiency in GDS : Amadeus & Sabre (even if candidate is expert in either of Amadeus or Sabre - we can consider) Willing to work in rotational shifts 24/7 (Mostly Afternoon and Night) Minimum Qualification: Undergraduate - Diploma / HSC pass (10+2) Documented experience in reading and interpreting airline fare rules and reissue tickets Seeking best practice implementation and driving ideas Excellent written and verbal communication skills in English Understanding the logic behind validating carriers and basic knowledge of IATA regulations Well organized, persistent with multitasking skills Self-driven, proactive, and results-oriented Competent quantitative skills (good in calculations) Ability to manage change and work under pressure Benefits What’s in it for You? Employee Assistance Program (EAP): Confidential, free support for personal or work-related challenges—covering counseling, or financial guidance, and more—to help maintain well-being and performance. Term Life Insurance: Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer. Mediclaim (Health Insurance): Extensive coverage for medical expenses t