Workshop Manager - Basildon

<p><strong>About Arc:</strong><br>Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.</p><p><span><strong>Role Overview</strong></span></p><p class="MsoNormal"><span>The IT Workshop Manager is responsible for overseeing the day-to-day operation of the workshop, ensuring efficient build, repair, and deployment of IT equipment. The role focuses on managing workshop engineers, maintaining stock and processes, supporting project delivery, and ensuring high-quality standards across all hardware-related services.</span></p><p class="MsoNormal"><span><strong>Key Responsibilities</strong></span></p><p class="MsoNormal"><span><strong>Workshop Operations</strong></span></p><ul><li class="MsoNormal"><p><span>Oversee all workshop activities, including builds, repairs, and equipment configuration</span></p></li><li class="MsoNormal"><p><span>Ensure all hardware is built, tested, and delivered in line with agreed timelines</span></p></li><li class="MsoNormal"><p><span>Manage booking-in and booking-out processes for equipment</span></p></li><li class="MsoNormal"><p><span>Maintain a clean, organised, and efficient workshop environment</span></p></li></ul><p class="MsoNormal"><span><strong>Hardware & Delivery</strong></span></p><ul><li class="MsoNormal"><p><span>Oversee hardware builds (laptops, desktops, servers, printers) and pre-configuration of systems</span></p></li><li class="MsoNormal"><p><span>Ensure devices are configured to agreed standards before deployment</span></p></li><li class="MsoNormal"><p><span>Support project teams with pre-builds and deployment preparation</span></p></li></ul><p class="MsoNormal"><span><strong>Stock & Procurement</strong></span></p><ul><li class="MsoNormal"><p><span>Assist with procurement of hardware, consumables, and stock items</span></p></li><li class="MsoNormal"><p><span>Monitor stock levels and ensure timely replenishment</span></p></li><li class="MsoNormal"><p><span>Manage relationships with suppliers and track deliveries</span></p></li></ul><p class="MsoNormal"><span><strong>Quality & Compliance</strong></span></p><ul><li class="MsoNormal"><p><span>Monitor product and service quality, ensuring any non-conformities are identified and addressed</span></p></li><li class="MsoNormal"><p><span>Ensure workshop processes follow company procedures and ISO/QMS standards</span></p></li><li class="MsoNormal"><p><span>Maintain accurate documentation for builds, repairs, and processes</span></p></li></ul><p class="MsoNormal"><span><strong>People Management</strong></span></p><ul><li class="MsoNormal"><p><span>Lead, mentor, and develop workshop engineers and junior staff (Apprentices)</span></p></li><li class="MsoNormal"><p><span>Provide training and support to junior workshop roles</span></p></li><li class="MsoNormal"><p><span>Manage performance, workload, and development plans for the team</span></p></li></ul><p class="MsoNormal"><span><strong>Service & Collaboration</strong></span></p><ul><li class="MsoNormal"><p><span>Work closely with Service Desk, Projects, and Procurement teams to ensure smooth delivery of services</span></p></li><li class="MsoNormal"><p><span>Support project delivery through build scheduling and prioritisation</span></p></li><li class="MsoNormal"><p><span>Escalate risks or delays to senior management where required</span></p></li></ul><p class="MsoNormal"><span><strong>Reporting & Continuous Improvement</strong></span></p><ul><li class="MsoNormal"><p><span>Provide regular updates on workshop performance, capacity, and issues</span></p></li><li class="MsoNormal"><p><span>Identify opportunities to improve efficiency, quality, and turnaround times</span></p></li><li class="MsoNormal"><p><span>Support continuous improvement initiatives across the service function</span></p></li></ul><p class="MsoNormal"><span><strong>Skills & Experience Required</strong></span></p><ul><li class="MsoNormal"><p><span>Exp